Return and Exchange

At Janapriya Masala & Foods, we strive to ensure you’re satisfied with every purchase. If you’re not happy with your order, you may request a refund within 10 days of receiving the product.

To qualify, items must be unused, unopened, and returned in their original packaging. Perishable items or products damaged due to customer mishandling are not eligible for a refund.

To initiate a refund, contact our support team with your order details and reason for the request. Once approved, we will process the refund within one week or up to 10 business days. The refunded amount will be credited to your original payment method within 10 business days, depending on your bank or payment provider.


Please note that refunds are only applicable for purchases made through our official website.


We’re committed to making things right if something goes wrong — your trust means everything to us.


Exchange Policy
Your experience with Janapriya Masala & Foods matters. If you’ve received a wrong, defective, or damaged item, you may request an exchange within 10 days of delivery.


To be eligible, products must be unused and in their original packaging. For hygiene and safety reasons, opened or used food items cannot be exchanged unless there’s a quality issue.


To request an exchange, please contact our customer support team with your order number, issue details, and a photo of the product (if applicable). Once your request is approved, we will arrange for a replacement at no extra cost.


Exchanges are only available for the same item or another item of equal value. Products purchased from third-party platforms are not eligible for exchange through our website.


We’re here to make sure you enjoy the authentic taste of Janapriya, worry-free.